1. Scope
This Privacy Policy applies to personal information processed by Loaderhouse through our website, mobile applications, waitlist forms, lead-generation tools, communications, customer support, driver or delivery partner onboarding flows, business account interactions, and logistics operations. It applies whether you are browsing our site, requesting services, receiving services, enquiring as a business customer, or interacting with us as a delivery partner, vendor, or representative of an organization.
2. Information We Collect
Depending on how you interact with Loaderhouse, we may collect the following categories of information:
- Identity and contact details such as name, email address, mobile number, company name, and city.
- Account and profile information such as login credentials, profile details, delivery preferences, support history, and onboarding records.
- Shipment and transaction information such as pickup and drop details, parcel information, order metadata, billing details, proof of delivery, and communications relating to a shipment.
- Technical information such as IP address, browser type, operating system, device identifiers, app events, diagnostics, cookies, and similar online identifiers.
- Location information where needed to enable logistics, dispatch, ETA estimates, route visibility, fraud prevention, or support functions, subject to device and service settings.
- Know-your-customer, verification, or compliance-related information where required for onboarding, payments, business verification, regulatory requests, dispute handling, or risk review.
3. How We Collect Information
- Directly from you when you submit forms, contact us, create an account, request a delivery, or share information with support.
- Automatically through cookies, analytics tools, server logs, device signals, and in-product telemetry.
- From business partners, service providers, payment processors, verification vendors, or referral sources where lawfully permitted.
- From operational events generated while using Loaderhouse services, including shipment status, routing, and communication history.
4. Why We Use Information
We may use personal information for purposes including:
- Providing, operating, maintaining, and improving Loaderhouse services and user experience.
- Processing enquiries, onboarding customers or partners, and responding to support requests.
- Facilitating booking, dispatch, tracking, routing, billing, payment reconciliation, and proof-of-delivery workflows.
- Sending transactional updates, service alerts, policy notices, and customer support messages.
- Sending marketing or product communications where permitted by law or based on your choices.
- Monitoring usage, diagnosing problems, preventing fraud or misuse, and protecting our platform, users, and business.
- Meeting legal, regulatory, contractual, tax, accounting, audit, dispute-resolution, and law-enforcement requirements.
5. Legal Basis And Consent
Where required under applicable law, including the Digital Personal Data Protection Act, 2023 and related rules, we process personal information based on your consent, to provide requested services, for compliance with legal obligations, to protect rights and safety, or for other lawful purposes connected with running a logistics and technology business. Where consent is relied on, you may withdraw it subject to legal and operational limitations.
6. When We Share Information
We do not sell personal information for money. We may disclose information on a need-to-know basis to:
- Affiliates, contractors, cloud providers, communications providers, analytics vendors, and support tools.
- Delivery partners, business customers, consignees, consignors, and operational participants where disclosure is necessary to perform a shipment or resolve an issue.
- Payment, verification, insurance, audit, legal, tax, and compliance service providers.
- Government authorities, courts, regulators, or law-enforcement agencies when required by law or valid legal process.
- A buyer, investor, lender, or successor entity in connection with a merger, restructuring, financing, acquisition, asset sale, or similar corporate transaction, subject to appropriate safeguards where feasible.
7. Cookies, Analytics, And Similar Technologies
We may use cookies, pixels, SDKs, and similar technologies to keep our services functional, understand how users interact with Loaderhouse, remember preferences, improve performance, measure campaign effectiveness, and protect the platform from abuse. Browser controls may allow you to manage certain cookies, but disabling some technologies may affect site functionality.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests. Retention periods may vary based on the type of information, the service involved, and applicable legal or operational requirements.
9. Security
Loaderhouse uses administrative, technical, and organizational measures designed to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission, storage, or security control is completely secure, and we cannot guarantee absolute security.
10. Your Rights And Choices
Subject to applicable law, you may have rights to:
- Request access to personal information we hold about you.
- Request correction, update, or deletion of certain information.
- Withdraw consent where processing is based on consent.
- Opt out of non-essential marketing communications using available unsubscribe methods.
- Raise a complaint or grievance regarding our privacy practices.
To exercise these rights, contact us at info@loaderhouse.com. We may request information necessary to verify your identity or authority before taking action on a request.
11. Children’s Privacy
Loaderhouse services are not intended for children in violation of applicable law. If we learn that we have collected personal information from a child in a manner not permitted by law, we may take steps to delete the information or otherwise comply with legal requirements.
12. Cross-Border Processing
Loaderhouse may use service providers or technical infrastructure located in India or other jurisdictions. Where personal information is processed across borders, we will do so subject to applicable law, contractual controls, operational safeguards, and any restrictions imposed by competent authorities.
13. Third-Party Services And Links
Our services may link to third-party websites, tools, integrations, or content that are not operated by Loaderhouse. Their privacy practices are governed by their own policies, and we are not responsible for the content, security, or practices of third parties except as required by law.
14. Policy Updates
We may update this Privacy Policy from time to time to reflect operational changes, product evolution, regulatory developments, or legal requirements. The updated version will be posted on this page with a revised effective date. Your continued use of Loaderhouse after an update will be subject to the then-current policy to the extent permitted by law.
15. Contact Us
If you have questions, requests, or grievances regarding this Privacy Policy or Loaderhouse’s handling of personal information, you may contact:
- Entity: N & M KANYSHA LOGISTICS LLP
- Brand: Loaderhouse
- Email: info@loaderhouse.com
- Operating region: Delhi NCR, India
If we designate a specific grievance officer, nodal contact, or updated mailing address in the future, we may update this page accordingly.